Supply Chain and Customer Service Coordinator

Calgary, Alberta, Canada .
full-time . October 7, 2024

Description

EMPLOYMENT OPPORTUNITY:

Title: Supply Chain and Customer Service Coordinator

Reports to: Vice President, Commercial Services

Company: Alberta Veterinary Laboratories/Solvet [ Bow Valley Resources BVR) Veterinary Supply]

Address:7226 107 Avenue SE, Calgary, AB T2C 5N6

Number of Vacancies: 1

Status: Full Time, Permanent: Monday - Friday

Salary: $62,032 CDN

Bonus: Eligible to participate in company discretionary bonus program when established

Benefits: Vacation, Sick and Personal Days, Comprehensive Medical, Dental and Life Insurance

THE COMPANY - OUR MISSION

At Alberta Veterinary Laboratories/Solvet (‘AVL/Solvet’), our multi-faceted team is dedicated to promoting the health and welfare of animals. Built on the values of INNOVATION, QUALITY, PEOPLE/ANIMALS, ACCOUNTABILITY, PASSION, and SAFETY, AVL/Solvet is a Canadian company searching for innovative solutions to old problems through the development and world-wide distribution of products that bring great comfort and ease to both owners and animals. Founded in 2009, this Calgary-based, family owned and operated company has provided quality animal health products to thousands of farmers, vets, and pet owners. At AVL/Solvet our mission is simple … we listen to our customers and deliver solutions to problems they face daily.

Let’s help you launch your career with AVL/Solvet! We are looking for an energetic and dedicated Supply Chain and Customer Service Coordinator for Bow Valley Resources (BVR)Veterinary Supply.

THE ROLE

Reporting to the Vice President, Commercial Services and Logistics the Supply Chain and Customer Service Coordinator concentrates on customer service excellence through the entire organization and is involved with all aspects of Supply Chain Management of finished goods.  This role creates and maintains strong business relationships with customers and logistics providers, manages and plans the end-to-end process of client purchase orders while ensuring that Standard Operating Procedures are followed.

This position requires an incumbent with a strong work ethic and excellent communication skills. You must be keen to learn AVL/Solvet and BVR Veterinary Supplies Ltd. processes and procedures, and enthusiastically engage and collaborate with various parts of the organization in working as part of a dedicated and results oriented team.

EXPECTATIONS & RESPONSIBILITIES

Supply Chain Responsibilities: 

Work with Compounding team to plan the shipping, storing, distributing, and maintaining finished goods inventory level.
Ensure compliance with policies and procedures for dispensing prescription medicine for animals.
Coordinate and expedite the workflow within BVR Veterinary Supplies ensuring targets of shipping within 24hrs is achieved.
Assist in the preparation of the production schedule, forecasting and monitoring the progress of production to meet the target schedule.
Coordinate and monitor the movement of all customer shipments and ensures that it is shipped and received on time.
Communicate regularly with the production, purchasing, warehouse, sales team, and inventory clerk to align the activities between other supply chain work units.
Work closely with the inventory clerk in maintaining the inventory level of materials to ensure that stocks are adequate as forecasted.
Maintain and monitor the finished goods stock rotation, and outdated stocks and request disposal of such.
Assist in the reconciliation of physical inventories with system counts.
Maintain and timely update of Client, product, and other necessary details on BVR website.
Resolve critical and sensitive problems and related complaints and implement corrective measures and process improvements.

Customer Service Responsibilities:

· Receives and processes Purchase Orders (POs) from clients. Communicate with clients regarding their shipment ETAs, backorders, etc. Coordinates with customers for the pickup of their orders.

Advocates for our customers in all aspects of the operation.  Displays customer service excellence and guides internal staff towards the same. 
Generates Return Material Authorizations (RMA’s) for returned products and communicates with the Quality team to ensure documentation is completed. Generate credit notes to clients once we receive the returned products. 
Ensure that all orders are invoiced and released in the system.
Receive and verify the information of the clinic applying for a New Client Account Setup and endorse it to the finance department for approval.
Manage customer communications via phone, email, and other routes promptly. 
Communicate with the field team and Vice President of Sales to ensure they are kept up to date on shipments and customer interaction, as required.  Acts as their first point of contact internally for customer inquiries. 
Prepare weekly and daily reports. 
Completes controlled documents for Quality as needed.
Other duties as requested

QUALIFICATIONS & EXPERIENCE:

· Post-secondary education in Agriculture or related field is required

· Knowledge of the livestock and companion pet veterinary markets in Canada

· 5 + years experience in Sales, Logistics and Purchasing

· 5 + years experience with Inventory Management

· Proven track record of excellence in customer service and inventory management

· Ability to be organized and on top of tasks in a busy environment

· Understanding of logistics and supply chain

· Transportation of Dangerous Goods (TDG) and WHIMIS certification

SKILLS AND ATTRIBUTES:

· Great interpersonal and communication skills (intermediate level of English required)

· Reliable, punctual and thrives as part of a busy team

· Detail-oriented with good organizational and time-management skills with the ability to prioritize to meet deadlines

· Comfortable with multi-tasking and adaptable to changing priorities within a team-oriented environment

· Consistently demonstrates initiative and willingness to go above and beyond

· Able to remain calm under pressure

WHAT’S IN IT FOR YOU

At AVL/Solvet, we are committed to keeping our team healthy and motivated, so they can do the best work of their lives. We’ve built a company where people love to come to work, and we think you will too! AVL/Solvet team members benefits include:

· Full-time Monday-Friday with some need for evenings and weekends

· Mainly work inside the facility

· Exposure to some hazardous chemicals in a controlled environment

· Paid time off (including vacation, sick and personal days)

· Life insurance and comprehensive healthcare benefits

· Performance reviews and ongoing conversations plus annual compensation reviews

· Opportunities for professional growth through learning & development initiatives

· A dynamic, inclusive, and collaborative work environment

NEXT STEPS

If this opportunity sounds like a great fit and you want to stand out from the crowd, apply by providing a COVER LETTER explaining your interest in AVL/Solvet and how you can bring immediate value to this position, along with a current copy of your RESUME.

Please apply directly to this posting, or submit your application to hr@avetlabs.com.

We appreciate the interest from all candidates in our career opportunities. If you have the qualifications we are looking for, can rise to the challenge of living AVL/Solvet values, and can demonstrate how you will be a valuable team member, we will be in touch to schedule an interview.

The collection, use, and retention of personal information will be in accordance with AVL/Solvet privacy policies and practices. By submitting your resume and personal data to AVL/Solvet and participating in a personal interview, you acknowledge and consent to collecting, using, and disclosing your personal information by AVL/Solvet to determine your suitability for employment opportunities.

Compensation

$62,032.00 per year

Know someone who would be a perfect fit? Let them know!